All personalized orders are processed within 5-7 business days. Processing time may increase slightly during peak wedding season from May through August.
Processing time DOES NOT include transit time.
Non-personalized items such as blank boxes and bags, cupcake wraps, etc will process and ship within 2-3 business days.

Orders ship via UPS Ground from WA state zip code 98281. Ground shipping to the East Coast takes 5-6 business days and longer during the winter holiday season. Ground shipping to the West Coast and Midwest takes 2-5 business days.

We do our best to process orders so that your customer will have them by the need-by date. Please plan your order according to our processing time and the UPS transit time. We ask that you choose the appropriate method for shipping before completing your order. Simply adding comments to your order with a need-by date will not mean that your order will be processed more quickly. Pretty Personalized is not responsible for orders that arrive after the need-by date, if you did not upgrade shipping. Refunds will not be issued and returns will not be accepted in these cases.

Personalized orders can be cancelled up to 12 hours after your order is placed. After this time we charge a $10.00 cancellation fee on all orders for the cost of the printing plates, inventory brought in for your order etc.


You can reach us by telephone at 888-789-3189 or by email at