How do I return an item?

RETURNS

PERSONALIZED ITEMS
Please contact us by email (info@prettypersonalized.com) for more information on returning an item. Please note that due to the custom nature of most of our product, we do not offer returns, refunds or exchanges on our personalized product line.

NON-PERSONALIZED ITEMS
We are no longer accepting returns on any of our products, whether personalized or not. This includes patterned/sale favor boxes, blank boxes and bags, flower top boxes, cupcake wraps etc. There are no exceptions at all.

PRINTING ERRORS

Although we strive to ensure every order is printed perfectly, mistakes can happen. If there was an error with the order, please contact us no later than 5 business days to let us know and we will do our best to rectify the error for your customer. No refunds or reprints will be offered after this time.

Orders are printed with the punctuation, spelling and text that is submitted when the order is received. We cannot be responsible for any spelling or other errors that are made. Reprints can be done but will be charged the full price. Should you notice an error on your order confirmation, please contact us immediately so that we can make the change before the order is processed.